Shipping policy

Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates: We offer flat-rate shipping of R109 for domestic orders (within South Africa).

Estimated delivery times are as follows:

• Domestic (within South Africa): 3-5 business days

Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email.

Order Status: You can check the status of your order by logging into your account on our website or by contacting our customer service team at [eternalstudios@aol.com].

Shipping Restrictions: We currently do not ship to PO Boxes. Please provide a physical address for delivery.

Lost or Damaged Packages: In the rare event that your package is lost or damaged in transit, please contact us immediately at [eternalstudios@aol.com]. We will work with the carrier to resolve the issue promptly.

Holiday Shipping: During peak holiday seasons, please allow additional processing and delivery time due to high order volumes and carrier delays.

Returns and Exchanges: For information on returns and exchanges, please refer to our [Returns Policy] page.